Last week, Celtic Football Club took a decision which will significantly impact supporters, in this case the relocation of fans within the Rail Seating section, without prior consultation or clear communication.
Around 170 season ticket holders received an unsigned email on Friday afternoon informing them that, while they would be able to renew their season tickets, they would not be able to remain in their current seats. The communication provided little clarity around relocation arrangements, including whether supporters attending together would remain together.
Throughout the season, the Club has repeatedly demonstrated that its communications are lacking and its supporter engagement model is fundamentally broken.
While we understand further clarification from the Club will follow soon, that does not excuse the manner in which this was communicated in the first place. Any attempt to improve the atmosphere or matchday experience should be welcomed, but it must also be carried out with respect for all supporters and proper engagement with those affected.
Just days after further public comments from chairman Brian Wilson regarding communication, engagement and togetherness between the Club and supporters, this situation once again highlights the disconnect between those statements and the reality experienced by supporters.
The Club must now commit, as a matter of urgency, to a transparent and democratic supporter engagement model capable of properly representing supporter concerns, resolving fan issues and holding the Board accountable.
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